Address
127, jalan maarof, bangsar, 59000. Kuala Lumpur . Malaysia.
Contact Number:
FREQUENTLY ASKED QUESTIONS
We will attempt to accommodate order changes prior to shipping confirmation. However, we will not be able to cancel an order once payment is confirmed. Do note that changes to orders may result in shipping delays.
We are unable to accommodate changes or cancellations on special order requests and/or orders that have already been shipped.
If you would like to change an order, please send us an email at [email protected]
We offer complimentary standard shipping on all orders within West Malaysia and additional RM15 for shipment to East Malaysia. Standard shipping will be delivered within 5 working days upon order confirmation.
Alternatively, you may choose to pick up the purchased item(s) at any of J. Jade & Jewel Showrooms in Malaysia within 5 working days upon order confirmation.
Vouchers and discounts do not apply to shipping fees and will not be refunded, unless stated otherwise.
Yes, we do offer self-collection at all J. Jade & Jewel showrooms. You will be notified within 5 working days via email/phone when your parcel is ready for collection.
We will attempt to accommodate changes prior to shipping confirmation. However, we will not be able to amend your billing/shipping address once your parcel has been handed to our courier partner.